Customer Value Investment by Gautam Mahajan: A Tool to Understand Customer ROI
Blog
Do Two Former Google Employees Really Deserve Such Bad Press?
Ideas for Improving Retail
Why Your Sales Team Needs to Be Trained in Customer Service
Ask a CX Expert: CX In The Age of Self-Serve and A.I. [Video]
CX Expert Outlines Eight Steps to Generate Repeat Business [Video]
Companies Reduce Associate Mobility: Is it Fair?
Don’t Blow Up Your Customers
CX Expert’s Tips for Repeat Business: A Sneak Peek [Video]
2018 Retail Trends
SmartGift: Gift Giving Gets Personal
2018 Customer Experience Trends
Earning Loyalty Through Respect – A Customer Feedback Tale
The Winner Of The 2018 Customer Service Award Goes to…. Best Buy
The More, The Merrier! Staff to Help Customers in Grocery Stores
Amazon’s New Return Policies Give Brick & Mortar a New Life
Invite a Human To Sit at the Table
Self-Service Brick & Mortar Stores Leave Your Brand Vulnerable to the Competition
Retailers are Focusing on The Wrong Experience
Talking About Repeat Business is Worth Repeating
© 2024 by The Center For Client Retention.