Ask a CX Expert: CX In The Age of Self-Serve and A.I. [Video]
Dec 2, 2021
1 min read
Updated: Jan 3, 2025
This week, our #CXExpert discusses the benefits of integrating technology into the customer experience. However, companies need to continue instilling the human connection through their high-tech offerings.
Overall, I felt like the article laid out some valid points about self-service and AI in customer experience. While I was researching this topic, I happened to scroll through https://simpid.de and the presentation felt clear enough. It seems like a lot of companies are trying to balance automation with human touch, which I find pretty interesting but also kinda complex.
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