Contact Centers are the frontline of businesses, and now more than ever customers hold high expectations for their experience when communicating with your business firm. It is critical to monitor agent performance to ensure you are delivering an expectational service each time you communicate with your customers.
At TCFCR we partner with your organization to design customized survey programs that help you make critical business decisions. We take time to study and learn about your business to personalize the program based on your needs. We analyze and process the data and present it to you with our highly customizable and visual reporting tools that enable you to deep-dive into the areas that matter.
“Maybe the biggest surprise has been the reaction of our Call Center staff. CSR’s, upon seeing the results presentation are now “on the hunt’ for improvement all on their own! I never expected this to provide a boost to morale, but that has been a great side-benefit.”