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Speaking Engagements
ENTREVISTA™ Speaking Engagements
Servicing The Latino Community: More Than Having An Option To “Press 2” For Spanish - SOCAP'S Annual Conference
Understanding The Latino Customer - SOCAP - NY Metro Chapter
Latino Complaint Management: Learning From Custom Research - GMA's Consumer Complaint Conference
TCFCR Speaking Engagements
Conducting Satisfaction Surveys: A Customer Care Professional’s Best Friend – SOCAP’S Annual Conference - Sun-Rype Products - TCFCR
Using Customer Satisfaction Research To Reinforce Call Center Value - A Case Study For The Lilly Answers Center - Purdue University's Call Center Campus Conference - TCFCR/Eli Lilly and Company
Round Table Discussions - Market Research - Pharma Marketing Blog - TCFCR
Consumer Feedback - The Key To Success - Contact Center World - The Dannon Company - TCFCR
HCP/Patient Satisfaction Tools To Help Determine Your Voc Needs; What Satisfaction Results Reveal Miccs Should Do To Improve - Drug Information Association - Medical Communications Conference - TCFCR
The Roi On Fulfillment - SOCAP Symposium - Coors - Dreyer's & Eddy's Grand Ice Cream - Estee Lauder Companies - Novartis/Gerber - TCFCR
Unlocking The Secrets Of Great Service - GMA's Consumer Complaint Conference - TCFCR
Turning Research Results Into Performance Improvements - CBI Pharmaceutical Contact Center Conference - Pfizer - TCFCR
The Value Of Customer Satisfaction Research For Contact Centers - IIR Annual Pharmaceutical Contact Center Conference - Sanofi-Aventis - TCFCR
Employing Customer Feedback To Get Senior Management's Attention - IQPC Call Center Week Conference - TCFCR
A Step-To-Step Guide For Measuring Customer Satisfaction - Call Center Week - Frito Lay - TCFCR
Using Customer Satisfaction Research To Reinforce Value And Improve The Customer Experience - North American Customer Management Conference- TCFCR
Using Customer Satisfaction Research To Reinforce Value And Improve The Customer Experience - Call Center Summit - TCFCR