Small Business Division

World-Class Capabilities on the Local Level

While The Center For Client Retention provides world-class customer retention and consulting services to Fortune 100 and 500 companies, customer retention, organic growth and brand loyalty are equally vital to the success and bottom lines of small and medium-sized companies.

To fill the needs of smaller businesses for better customer intelligence, our Small Business Division provides customer satisfaction and loyalty research services custom-designed for their audiences and budgets. Small and medium companies generally provide good customer service but lack the tools to analyze their client relationships and leverage off that knowledge to grow their business and increase profits. We make that possible.

Research components include:

• Comprehensive questionnaire emailed to your customers
• Targeted research to monitor and assess customer feedback
• Step-by-step review
• Webinar

Benefits of research include:

• Measurement of successful service delivery
• Reduced customer attrition
• Creation of life-long brand advocates
• Customer testimonials for marketing purposes
• Improved bottom line results

Small and medium business account for about half the U.S. Gross Domestic Product. Yet for advice these business owners turn to individual mentors (52 percent); social networks (51 percent); trade associations (44 percent); business advisors (36 percent); the Internet (31 percent); and Chambers of Commerce (27 percent) (Source: American Express). Through the TCFCR Small Business Division these businesses now are able to turn to their customers for vital feedback that will enable growth and improved profits.