ENTREVISTA™

Multi-Lingual / Global Capabilities

ENTREVISTA™ is dedicated to helping the contact center community respond to the rapidly increasing Latino population, which is growing in number, buying power and brand advocacy. ENTREVISTA has Latino cultural experts on staff to help you learn how to appropriately and successfully service this market. Our dual-lingual interviewers conduct comprehensive telephone interviews with the assurance that your customers feel comfortable expressing themselves in Spanish, English or Spanglish! ENTREVISTA’s mystery shoppers evaluate call center service not only by objective observation but also by a very personal experience.

In addition, as the global economy grows more encompassing each day, multi-lingual communications become more integral in a company’s continued success. Many of our clients have a global presence and TCFCR has responded to their needs by expanding our own menu of languages. In addition to English and Spanish, we now can conduct Internet-based surveys in any language.