ENTREVISTA™

Multi-Lingual / Global Capabilities

ENTREVISTA™ was born in 2007 of a growing need in the contact center community to respond to the rapidly increasing Latino population. Latinos are not only increasing in number, but in buying power as well. We know that they are strong brand advocates and are influential with other potential customers. They value quality customer service and will respond positively to companies that demonstrate a willingness to provide the level and type of service they expect.

ENTREVISTA™ has Latino cultural experts on staff to help you learn how to appropriately and successfully service this market. Whether acculturated or assimilated, regardless of generation, Latinos are known to maintain active use of their native language. Our dual-lingual interviewers, with the same high level credentials that have earned TCFCR its reputation in the industry, can conduct comprehensive telephone interviews with the assurance your customers can feel comfortable expressing themselves in Spanish, English or Spanglish! ENTREVISTA™’s mystery shoppers can evaluate call center service not just by objective observation alone, but by a very personal experience as well.

Latinos are loyal and offer tremendous potential lifetime customer value. Our services can provide insight into how your company can put in place a customer support delivery system that will be the differentiating factor in creating loyalty to your brand.

Following the successful launch of ENTREVISTA™, The Center For Client Retention began to expand on services offered by engaging associates fluent in languages other than Spanish. Many of our clients have a global presence and by request, we began building a team that could accommodate their needs internationally. Presently, we have the expert capabilities to conduct interviews in Portuguese, French, German and Italian. We continue to build upon our multi-lingual proficiencies and have the resources to conduct research in any language that supports and fills the requirements of our client partners.