- Servicing The Latino Community: More Than Having An Option To “Press 2” For Spanish - SOCAP'S Annual Conference
- Understanding The Latino Customer - SOCAP - NY Metro Chapter
- Latino Complaint Management: Learning From Custom Research - GMA's Consumer Complaint Conference
- Servicing The Latino Community Is More Than Having An Option To “Press 2” For Spanish: Building A Relationship With The Latino Consumer And Retaining Them As Loyal Consumer Advocates - ExL's Multi-Cultural Strategies For Life Sciences - TCFCR/Latin2Latin Marketing + Communications, LLC
- A: Multi-Cultural Marketing: Understanding The Latin Patient, Gaining Trust And Securing Loyalty - ExL’s Integrated Relationship Marketing And Sales Conference For Pharma - TCFCR
Speaking Engagements
ENTREVISTA™ Speaking Engagements
TCFCR Speaking Engagements
- Conducting Satisfaction Surveys: A Customer Care Professional’s Best Friend – SOCAP’S Annual Conference - Sun-Rype Products - TCFCR
- Using Customer Satisfaction Research To Reinforce Call Center Value - A Case Study For The Lilly Answers Center - Purdue University's Call Center Campus Conference - TCFCR/Eli Lilly and Company
- Round Table Discussions - Market Research - Pharma Marketing Blog - TCFCR
- Consumer Feedback - The Key To Success - Contact Center World - The Dannon Company - TCFCR
- HCP/Patient Satisfaction Tools To Help Determine Your Voc Needs; What Satisfaction Results Reveal Miccs Should Do To Improve - Drug Information Association - Medical Communications Conference - TCFCR
- The Roi On Fulfillment - SOCAP Symposium - Coors - Dreyer's & Eddy's Grand Ice Cream - Estee Lauder Companies - Novartis/Gerber - TCFCR
- Unlocking The Secrets Of Great Service - GMA's Consumer Complaint Conference - TCFCR
- Turning Research Results Into Performance Improvements - CBI Pharmaceutical Contact Center Conference - Pfizer - TCFCR
- The Value Of Customer Satisfaction Research For Contact Centers - IIR Annual Pharmaceutical Contact Center Conference - Sanofi-Aventis - TCFCR
- Employing Customer Feedback To Get Senior Management's Attention - IQPC Call Center Week Conference - TCFCR
- A Step-To-Step Guide For Measuring Customer Satisfaction - Call Center Week - Frito Lay - TCFCR
- Using Customer Satisfaction Research To Reinforce Value And Improve The Customer Experience - North American Customer Management Conference- TCFCR
- Using Customer Satisfaction Research To Reinforce Value And Improve The Customer Experience - Call Center Summit - TCFCR