- ENTREVISTA™ Announces Research Results - PRWeb
- Customer Reps For Latinos Require Two-Way Call - Latino Business Review
- US Companies And Ready And Able To Assist Spanish Speaking Consumers But They Are Not Calling - 7th Space Interactive
- Spanish-Speaking Customer Reps Wait But Consumers Don’t Call - Matador Marketing
- How Do Companies Fare With Spanish Service Calls? - Brandweek
- Spanish-Speaking Customer Reps Wait, But Latinos Don’t Call - Marketing Charts
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ENTREVISTA™ Press Links
TCFCR Press Links
- Sick Of Automation? Dial 0 For Human - Boston Globe
- Your Call Should Be Important To Us, But It's Not - NY Times
- Customer Service Cheat Sheet - Talk To A Human - CBS News
- Retaining Customers - Sales & Service Excellence
- Making Your Call Center The Focal Point Of The Voice Of The Customer - Netpicker Commerce
- Getting Tired Of Paul English Yet? - Customer Management Insights
- Quoted From Wall Street Journal - Customer Management Insights
- Reaching Out For A Human Voice In An Automated World - Financial Express
- Some Companies Go Back To People To Help Callers - Indian Express
- Sick Of Automation? Dial 0 For Human - Tarakeet
- Companies Reaching Out To The Operator - Indy Star - Newsday Article
- Is Anybody There? America's Growing Frustration With Customer Service - Live person
- Technology Helps Solve Contact Center Growth Issues - Tmcnet.Com
- Thanks For Calling. We Could Frankly Care Less - Pi Consulting
- Please Press 0, 0, 0, 0, #, #, #, And Say 'No' Six Times To Speak To An Operator - Call Center Magazine
- Time To Dump The Detested Voicemail Maze - Larry Bodine Law Marketing Blog
- Your Fast Guide To Get Human: Answer The Phone - Customer Service World.Com
- Research Shows Taking Care Of Customers Is No. 1 - Airconditiing/Heating/Refrigeration In The News
- Are You Being Served? A New Breed Of Customer Service Agents Will Be So Attentive To Your Needs That You'll Never Guess You're Talking To Software - Technology Review - Massachusetts Institute Of Technology (MIT)
- The Contact Center: Low Cost Driver Or Strategic Differenator - Telerx
- Summary Of Independent Satisfaction Surveys - A.R.M
- Reaching Out For A Human Voice In An Automated World - Financial Express
- Some Companies Go Back To People To Help Callers - Indian Express
- Sick Of Automation? Dial 0 For Human - Tarakeet
- Companies Reaching Out To The Operator - Indy Star - Newsday Article
- Is Anybody There? America's Growing Frustration With Customer Service - Live person
- Technology Helps Solve Contact Center Growth Issues - Tmcnet.Com
- Thanks For Calling. We Could Frankly Care Less - Pi Consulting
- Case Study: Jvc Service & Engineering Company - Sourceone
- A Guide For Building And Managing Family Companies - Delaware Valley Business Center
- Nourishing People's Lives - 2008 Social Responsibility Report - Campbell Soup Company - Annual Report
- Church Pension Group Annual Report - Church Pension Group
- Fix The Systems Not The People - Managing Knock Your Socks Off Service Page 101 - Book By Chip R Bell And Ron Zemke
- "Perceptions And Purchasing Behaviors - Thinking Made Easy
- Gaston Y'a Le Telephon Qui Son - Internet Actu.Net
- Companies At Risk Of Losing Customers Over Customer Disservice - Red Orbit
- Quoted As Expert To Sell Equipment - Call Cheetah.Com
- EasyIVR Tech Library - Easyivr.Com
- Church What Our Customers Say: Our Clients Speak - Hinduja Global Solutions
- Got To Keep The Customers Satisfied - DIA Us - Sharon Leighton Consultancy
- It's For You: Better Telephone Customer Service - Big Big Design
- Hey Boss You Better Take That Call - Advancing Insights
- The Secret Behind CRS Good Talent - Canadian Underwriter
- Getting The Most Out Of Self Service - eLoyalty Management Consulting Practice
- Campaign To Get Human At Customer Service - United Press International - UPI
- Customer Service - The Human Touch - Retail Wire
- Consumer Complaint Retrieval - RQA
- Don't Be Late And Answer The Phone - The Vail Daily
- Christine's Clips - Christine Corelli & Associates
- Case Study On "Perception & Purchasing Behavior" - Thinking Made Easy
- Campaign To Get Human At Customer Service - Arcamax Publishing
- Naw Spotlight On Sales - Naw Smart Briefs
- Now That You Sold Them What Are You Going To Do To Keep Them As Loyal Customers - BNET
- The Human Experience - Redjen's Rearview Mirror
- Thanks For Calling, We Could Frankly Care Less - Pi Consulting
- Dial O For Operator - Common Option Returns - Staugustine.Com
- How To Retain Your Clients And Customers - Performance Achievement Systems
- 2008 Advisory Judging Panel - IQPC'S 10th Annual Call Center Week Conference
- From SOCAP NY Metro Chapter - Extel Communications
- Managing Customer-Initiated Contacts With Manufacturers: The Impact On Share Of Category Requirements And Word-Of-Mouth Behavior - American Marketing Association
- Leveraging Customer Satisfaction Research To Reinforce Call Centre Value Richard Shapiro, President, The Centre For Client Retention - Journal Of Contact Centre Management - Henry Steward Publications
- Managing Customer-Initiated Contacts With Manufacturers: The Impact On Share Of Category Requirements And Word-Of-Mouth Behavior - Emory University/Harvard University
- Richard Shapiro Of The Center For Client Retention And Peter Carzasty Of Geah, Ltd - The Luxury Marketing Council